MedicareRx: Prescription Drug Coverage
AUTHORIZED BY Medicare
For Member Info, Health & Wellness Info and much more!
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If you have questions, comments or concerns about your membership in one of our Prescription Drug Plans, please contact us at the telephone numbers listed below.
Prospective Members (Enrollment Support):
If you need help with your enrollment, please contact Enrollment Support from 8:00 a.m. to 2:00 a.m. ET, 7 days a week at 1-866-552-6106. TTY users should call 1-866-552-6288.
Current Members (Customer Care):
Current members with questions about this program should contact Customer Care, 24 hours a day, 7 days a week at 1-866-235-5660. TTY users should call 1-866-236-1069.
Mailing Address (All correspondence EXCEPT Premium payments):
SilverScript, PO Box 52067, Phoenix, AZ, 85072-2067
Mailing Address (Premium Payments only):
SilverScript Insurance Company, PO Box 94471, Palatine, IL, 60094-4471
Change of Address:
For a phone number or address change, call Customer Care at the numbers above.
Grievances and Exceptions:
By telephone: Customer Care Grievance Line at 1-866-884-9478, 24 hours a day, 7 days a week. For TTY, call 1-866-236-1069.
By fax: 1-866-217-3353
SilverScript, PO Box 53991, Phoenix, AZ, 85072-3991
By telephone: —if it is a fast appeal—at: 1-866-884-9479, 24 hours a day, 7 days a week. For TTY, call 1-866-236-1069.
By fax: 1-866-884-9475
SilverScript Insurance Appeals DepartmentMC109, PO Box 52000Phoenix, AZ 85072-2000
Prior Authorization (PA) Request:
If you would like to request a PA from us, please click here to download the form.
If a covered a vaccine under Medicare Part D was dispensed and/or administered by your doctor, they may collect only your co-payment. The doctor may submit claim(s) for the vaccine as well as the vaccine administration fee to SilverScript Insurance for reimbursement by submitting the Medicare 1500 form to:
SilverScript Insurance Medicare Vaccine ProcessingPO Box 52193Phoenix, AZ 85072-2193
So you don't miss out on any coverage benefits, we will send you reminders when the next enrollment period begins.
You must have a valid email address in order to receive reminders.
Date of Birth
Email Address (again)
(to be sure we got it right)
This plan is offered by SilverScript Insurance Company, which has a Medicare contract.
Enrollment depends on contract renewal.
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SilverScript Insurance Company, a Medicare approved Part D sponsor, is a subsidiary of CVS Caremark.†
† Other pharmacies are available in our network.
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Y0080_2012_Web_5601_02 CMS Approval:06/29/2012 Site updated: 10/31/2012
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