Contact Us

We're here to help!

If you have questions, comments or concerns about your membership in one of our Prescription Drug Plans, please contact us at the telephone numbers listed below.

Prospective Members (Enrollment Support):

If you need help with your enrollment, please contact Enrollment Support from 8:00 a.m. to 2:00 a.m. ET, 7 days a week at 1-866-552-6106. TTY users should call 1-866-552-6288.

Current Members (Customer Care):

Current members with questions about this program should contact Customer Care, 24 hours a day, 7 days a week at 1-866-235-5660. TTY users should call 1-866-236-1069.

Mailing Address (All correspondence EXCEPT Premium payments):

SilverScript, PO Box 52067, Phoenix, AZ, 85072-2067

Mailing Address (Premium Payments only):

SilverScript Insurance Company, PO Box 94471, Palatine, IL, 60094-4471

Change of Address:

For a phone number or address change, call Customer Care at the numbers above.

Grievances and Exceptions:

By telephone: Customer Care Grievance Line at 1-866-884-9478, 24 hours a day, 7 days a week. For TTY, call 1-866-236-1069.

By fax: 1-866-217-3353

In writing:

SilverScript, PO Box 53991, Phoenix, AZ, 85072-3991

Appeals:

By telephone: —if it is a fast appeal—at: 1-866-884-9479, 24 hours a day, 7 days a week. For TTY, call 1-866-236-1069.

By fax: 1-866-884-9475

In writing:

SilverScript Insurance Appeals Department
MC109, PO Box 52000
Phoenix, AZ 85072-2000

Prior Authorization (PA) Request:

If you would like to request a PA from us, please click here to download the form.

Physician-Dispensed Vaccines:

If a covered a vaccine under Medicare Part D was dispensed and/or administered by your doctor, they may collect only your co-payment. The doctor may submit claim(s) for the vaccine as well as the vaccine administration fee to SilverScript Insurance for reimbursement by submitting the Medicare 1500 form to:

SilverScript Insurance Medicare Vaccine Processing
PO Box 52193
Phoenix, AZ 85072-2193